Super Punch had a post last week titled “Dell laptops are terribly low quality and you shouldn’t buy one,” and the post convinced me as much. The comments in response to the post are mixed, some agreeing with his point and some testifying they’ve never had problems with Dell.
I understand that equipment can malfunction, but I totally feel his frustration with the customer service. Dell is the big loser in this situation, though, because while the problem with the computer has gone away, the blog post won’t. The great thing about the Internet is we are able to share our experiences — good and bad — with our peers and other people who stumble upon our words. And that’s why companies can’t afford to give their customers bad service.