Category Archives: What I’m reading

Companies can’t afford to provide poor customer service

Super Punch had a post last week titled “Dell laptops are terribly low quality and you shouldn’t buy one,” and the post convinced me as much. The comments in response to the post are mixed, some agreeing with his point and some testifying they’ve never had problems with Dell.

I understand that equipment can malfunction, but I totally feel his frustration with the customer service. Dell is the big loser in this situation, though, because while the problem with the computer has gone away, the blog post won’t. The great thing about the Internet is we are able to share our experiences — good and bad — with our peers and other people who stumble upon our words. And that’s why companies can’t afford to give their customers bad service.

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Filed under Blogs, Social Media, The Internetz, What I'm reading

Be Nice on the Internet Week!

The Internet can be a cold, dark place. Something about anonymity and not having to actually look at the person with whom you’re conversing makes people a little meaner, ruder, angrier and overall unpleasant. But Real Simple is trying to make it a little brighter. Today kicks off Be Nice on the Internet Week.

I love the idea of encouraging people to be nicer on the Internet, but I’m not thrilled with Real Simple wanting readers to sign up for emails to learn about being nicer on the Internet. That seems like some sort of a ploy just to grab email addresses, which I know is a vital part of running successful email marketing campaigns. (Well, it seems like I’m not exactly starting this week off on the right foot.)

Anyway, be nice on the Internet — this week and every week! Criticism is valid and a constructive part of being connected to the world, but no need to be harsh with it.

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Filed under Magazines, The Internetz, What I'm reading

Awful Library Books blog

One of my favorite blogs is Awful Library Books, which spotlights — you guessed it — awful library books. Some books just need to be weeded from the shelves, but there are others that make you wonder why a librarian would have selected the item in the first place.

A recent entry in the blog is a case of the latter. The post on the book “I Am Wings: Poems About Love” is incredible. The poetry is terrible. If you need a laugh, check out that blog post (and go ahead, keep reading through the rest of the blog).

So what kind of libraries would have this book? According to WorldCat, “I Am Wings” is in 628 libraries, including Cleveland Public Library, which has 11 copies in CLEVNET. Tempting to put a hold request on this …

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Filed under Blogs, What I'm reading