Companies can’t afford to provide poor customer service

Super Punch had a post last week titled “Dell laptops are terribly low quality and you shouldn’t buy one,” and the post convinced me as much. The comments in response to the post are mixed, some agreeing with his point and some testifying they’ve never had problems with Dell.

I understand that equipment can malfunction, but I totally feel his frustration with the customer service. Dell is the big loser in this situation, though, because while the problem with the computer has gone away, the blog post won’t. The great thing about the Internet is we are able to share our experiences — good and bad — with our peers and other people who stumble upon our words. And that’s why companies can’t afford to give their customers bad service.

Advertisements

Leave a comment

Filed under Blogs, Social Media, The Internetz, What I'm reading

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s